Effective Date: 01/01/2025

At Pro Deals Spot we strive to provide high-quality block-building car sets and ensure customer satisfaction. We offer a straightforward return process if you are not fully satisfied with your purchase.

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be unused, in original packaging, and with all pieces included.
  • Opened or assembled sets may not be eligible for a full refund unless they are defective.

2. How to Initiate a Return

To start a return, follow these steps:

  1. Email support@prodealsspot.com with your order number and reason for return.
  2. We will provide a return authorization and shipping instructions.
  3. Once we receive and inspect the item, we will process your refund or exchange within 15 business days.

3. Refund & Exchange Policy

  • Refunds: Issued to the original payment method once the return is approved.
  • Exchanges: Available for defective or damaged items. Contact us for replacements.
  • Partial Refunds: If items are returned used, damaged, or missing parts, only a partial refund may be given.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to damage, defect, or incorrect item sent.
  • We recommend using a trackable shipping service.

5. Non-Returnable Items

  • Opened or assembled block-building sets (unless defective)
  • Clearance or final sale items
  • Gift cards

6. Defective or Missing Pieces

If your block-building car set has missing or defective pieces, contact us at support@prodealsspot.com within 7 days of delivery for a replacement.

7. Late or Missing Refunds

If you haven’t received your refund after processing:

  1. Check your bank or payment provider.
  2. Contact your credit card company, as refunds may take time to process.
  3. If unresolved, email us at support@prodealsspot.com.

For any further questions, feel free to reach out.

Thank you for shopping at Pro Deals Spot!